Who we are
Got It Covered is run by [Your legal name or company name] ("we", "us"). We are the data controller for the information described here.
Contact: [privacy@your-domain], or write to [Postal address for legal notices]. ICO registration number: [ICO registration number].
What we collect
Your account
- Your email address and name.
- Your password, which is stored by our sign-in provider in a scrambled (hashed) form we cannot read.
- Your settings, such as when you want the evening message.
Information you add about your family
- Children's first names and, if you add them, dates of birth.
- The schedule: who the children are with each day, school times, clubs, journeys, swaps and changes.
- Places such as homes and schools, with any addresses and travel times you add.
- The adults in the family space and the names and colours used for them.
- Info bank entries, such as clothing sizes, school and GP contacts, routines and notes.
- Health details you choose to add, such as allergies or medication (see "Health information" below).
- A history of changes, showing who changed what and when, so everyone can trust the information.
From your devices
- If you turn on notifications: a notification address for that browser and its type (for example "Safari on iPhone").
- If you create a calendar link: a private link token.
- Basic technical logs kept by our hosting providers, such as IP address and request times, used for security and fixing faults.
We do not track your location, read your phone's contacts or use advertising identifiers.
Children's information
Children do not use Got It Covered or have accounts; you must be 18 or over to create one. Information about children is added by the adults caring for them. Please only add what helps with their day.
Health information
Health details, such as allergies, conditions or medication, are a special category of information under UK data protection law. Adding them is optional. We only store them because you choose to add them so that the other adults caring for your children can see them, and we treat that as your explicit consent.
You can withdraw consent at any time by deleting the entry. It is removed from the family space straight away and from our backups when they expire.
How we use it, and our legal reasons
| What we do | Legal reason |
|---|---|
| Run your account and family space, work out the day's plan, and show it to the adults you invite | To provide the service you asked for (contract) |
| Store health details you choose to add | Your explicit consent |
| Hold information about other adults and children you add, such as the other parent | Our legitimate interest, and yours, in coordinating care for the children |
| Send sign-in, password and invitation emails, and the evening message if you turn it on | To provide the service (contract) |
| Take payment and keep billing records if you choose a paid plan | To provide the service (contract) and legal obligation (tax records) |
| Keep the service secure, prevent misuse and fix faults | Our legitimate interest in a safe, working service |
| Count anonymous visits to our public web pages, without cookies | Our legitimate interest in improving the website |
| Keep records when the law requires it | Legal obligation |
We do not use your information for advertising, sell it, or use it to build profiles of you. We do not use it to train AI models.
International transfers
Our database is in the UK. Where a provider processes information outside the UK, we rely on UK adequacy regulations or the UK International Data Transfer Addendum to protect it.
How long we keep it
- Your account information: until you delete your account.
- Family information: while the family space exists. If you delete your account and you are the only parent in a family, that family space and everything in it is deleted too.
- Backups: up to [7] days, after which deleted information is gone for good.
- Technical logs: up to [30] days.
- Payment records: six years after the end of the tax year they relate to, as the law requires.
Your rights
You can ask to see, correct, delete, restrict or take a copy of your information, and you can object to how we use it. Most of this you can do yourself in the app: change details where you see them, and delete your account from Your account.
For anything else, or to complain to us about how we have handled your information, email [privacy@your-domain]. We will acknowledge a complaint within 30 days, keep you updated and reply in full within one month. If you are unhappy with how we handle your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Keeping it safe
Information is encrypted in transit and at rest. Each family space is walled off, so members of one family cannot see another. Access to production systems is limited to the people who run Got It Covered.
Changes to this policy
If we make important changes, we will tell you in the app or by email before they take effect.